Shipping & Returns

SHIPPING

All our collections are made with love on demand and we do our best to fulfill orders within 3-5 business days. We work with all major couriers and ship from our warehouse in North Carolina, USA. We do not offer local pick-up options at this time. On a few occasions we ship things separately e.g hats ship in cardboard boxes and apparel in recycled poly bags.

Tracking info will be emailed once your order has shipped. 

We ship internationally, with some exceptions because of legal restrictions or carrier limitations. Please check here before placing an order to find out if we ship to your destination. Depending on your country you may incur customs fees and/or other charges. These fees are not included in the shipping price. Please contact your local customs agency for more information.

To avoid any problems with your order, please make sure that your mailing address is correct when submitting an order. 

*We are not responsible for lost or damaged packages. 

**Please be mindful that displayed shipping times are estimated not guarantees

 

EXCHANGES & REFUNDS

If you're not happy with your order, Let us know within 7 days at support@lvlheads.com and we'll do our best to make things right.

Please be mindful that in order to be eligible for a refund or exchange all items must be returned in their original condition, unwashed and unworn. 

Return shipping is on us!